FAQ
Can I send a gift basket to Europe from the USA?
Yes. You can place an order online from the USA for a recipient in a supported European destination. Start with the delivery country, then choose an available gift. Enter the recipient’s full address and phone number. Product choice and delivery options depend on the selected destination.
How long does delivery take?
Standard delivery generally takes about 2 to 7 working days depending on the destination. Express air delivery may be available on some routes and can be faster. These are general ranges, not guaranteed delivery dates, so order with some buffer before an important date.
Can I order from Canada, the UK, or Australia?
Yes. Customers can order from Canada, the UK, Australia, Europe, and other countries. The sender’s location does not determine product availability. The recipient’s country, the chosen gift, and the season determine which delivery choices are shown.
Can I send alcohol to any European country?
Not always. Some countries apply different rules to alcohol shipments, and not every wine, champagne, or spirit basket is available for every destination. Check the specific product page for the country you are sending to, or choose a non-alcoholic or gourmet basket if you are unsure.
How long does European gift delivery take?
Delivery time depends on the destination, product, season, and service selected. Avoid relying on one general promise for every country. Check the delivery details shown for the chosen product and destination. Order earlier during Christmas and other busy periods.
Can I send gifts to several recipients or addresses in one order, for a business?
Yes, this is common for corporate gifting, such as sending the same basket to a list of clients or employees in different countries. Business orders like this need more planning than a single personal gift, so reach out with your list and timing in advance.
Will the recipient have to pay customs fees or extra charges?
No. The recipient will not pay customs fees or extra charges. Gifts are prepared and shipped within the European Union. Companies can also request a VAT invoice for their order.
What happens if a product I want is not available for my destination?
Product availability can vary by destination and season. If a specific basket is not available where you are sending it, choose a similar basket from the same category, or contact us for guidance before ordering.
Do you have gifts suitable for someone who doesn't drink alcohol?
Yes. Our non-alcoholic, gourmet, chocolate, spa, coffee and tea, and baby gift baskets are all built without alcohol, and they work well for recipients who prefer not to drink or for occasions like sympathy or get-well gifts.
How do I get help before placing an order?
You can contact us by phone or email using the details on our website, or reach out through our social channels. This is especially useful for corporate orders, multi-country sends, or if you are unsure whether a product is available for your recipient’s country.
